Privacy Policy

1. Overview

This Privacy Policy explains how TopSocial.net collects, uses, stores, and protects information when you use our website, place an order, contact support, or interact with our checkout and order status features.

2. Information We Collect

We may collect the following information:

• Order details: selected platform, service, quantity, target link, order price, payment method, and order status.
• Contact details: email address used for order updates, support, or contact forms.
• Payment status: payment provider, payment session ID, payment result, and webhook confirmation. We do not store full card numbers or sensitive payment credentials.
• Technical data: basic request data, browser information, pages visited, timestamps, and security logs when needed to operate and protect the website.
• Support messages: messages, screenshots, and information you send to us for support.

3. Information We Do Not Request

4. How We Use Information

We use collected information to:

• Create, process, and deliver orders.
• Forward paid orders to SMM providers when required for fulfillment.
• Process payments and verify payment webhooks.
• Provide order status, customer support, and dispute handling.
• Prevent fraud, abuse, spam, and unauthorized API use.
• Improve website reliability, checkout flow, and service quality.
• Comply with legal, tax, accounting, payment, or security obligations where applicable.

5. Third-Party Providers

We may share the minimum information necessary with third-party providers to operate the service:

• Payment providers: Stripe, Cryptomus, or other payment processors used to complete payments.
• SMM providers: providers used to deliver the selected service, such as service ID, target link, and quantity.
• Cloud hosting and security: Cloudflare and related infrastructure used to host the website, protect APIs, and store order data.
• Support or email tools: tools used to receive and respond to customer messages.

These providers process information under their own policies and only to the extent needed to provide their services.

6. Cookies and Local Storage

We may use cookies, local storage, and similar technologies to remember preferences, keep checkout information during the session, protect forms, and improve the website. Your browser settings may allow you to block or delete cookies, but some features may stop working correctly.

7. Data Retention

We keep order and support information only as long as reasonably needed for order fulfillment, customer support, fraud prevention, accounting, legal compliance, and dispute resolution. Retention periods may vary depending on the type of data and legal requirements.

8. Security

We use reasonable technical and organizational measures to protect information, including HTTPS, server-side secrets, payment provider webhooks, and restricted backend access. No internet service is completely risk-free, so we cannot guarantee absolute security.

9. International Processing

Because our providers may operate in different countries, your information may be processed outside your country of residence. We use service providers that are expected to apply appropriate safeguards for international processing where required.

10. Your Rights

Depending on your location, including if you are in the EEA/UK, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also request a copy of certain data. To make a request, contact us at topsocialsupport@gmail.com.

11. Children's Privacy

Our services are intended for users who are at least 18 years old or have permission from a parent or legal guardian. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

13. Contact

For privacy questions or data requests, contact us at topsocialsupport@gmail.com.